Ts & Cs

Terms and Conditions

There are heaps of reasons to play Mypowerballstrike.co.nz. But before you play, it's important to read and understand our Terms and Conditions.  Please get in touch if you have any questions, we're here to help.  

Ts and Cs Definitions 
What words with capitals mean in these Ts and Cs. Words can mean different things when used in
different ways. So here are some specific words we use and how we use them in these Terms and
Conditions.  

Account (also MyLotto Account) is our record of your personal details and funds to play with on
MyLotto. You can access your Account through the MyLotto Website or Lotto NZ Mobile
App. Act is the Gambling Act 2003. This is the law that regulates gambling in New
Zealand. Age Confirmation Process describes the steps we take to make sure you're 18 or over
when play or purchase Instant Kiwi Games on MyLotto. on MyLotto. You purchase or play our
Instant Kiwi Games. Application for Registration is the online form you need to fill out to
be able to play on MyLotto. Blacklisted Account is a MyLotto Account that has been banned due
to fraudulent or criminal activity that goes against our Ts and Cs.  

Card is your debit or credit card. 
Chargeback is when a charge on your credit or debit card is returned to your Nominated Bank
Account after you've disputed a transaction or made a return. This can be actioned by you or
your bank.    
Claimed means that you have completed a Prize Claim Form or Online Prize Claim Form for the
Prize you have won.

Closed Account is a MyLotto Account we've closed as it hasn't been used in over 24 months or
hasn't been used in the right way. You can also choose to Close your Account yourself.  
Customer Support is our team who are here to help when you need a hand. 
Dishonour is any online payment that your bank stops from going through.  
Draw Games are games that use a randomised Draw to determine the winning numbers for the
game.  
Draw is the way we randomly select the winning numbers for a draw game as defined in the Act. 
Email is how you can contact our Customer Support team: customersupport@mylotto.co.nz  
Favourites is a Ticket you can create to play with your favourite numbers in any Lotto NZ Draw
Game. 
Fraudulent Use describes any illegal, dishonest or malicious activity or use of your MyLotto
Account or Player Funds. Malicious activity includes illegally accessing or corrupting our
computer systems or spreading malware. 
Game is any of our Mypowerballstrike.co.nz you can play In-store or on MyLotto.   
Game Odds are the odds or chance of winning one of our Games as outlined on our Website.
Harm is how we describe any potential negative impacts of gambling as defined by the Act. 
Hours of Operation are when you can use and play with your MyLotto Account. 
Draw Game Hours of Operation:  Monday, Tuesday, Thursday, Friday and Sunday:  6:30am -
11pm Wednesday and Saturday:  6:30am - 11:59pm Instant Kiwi Online Games are open every
day from 6:30am to 10:10pm.  

Inactive Account is an Account that hasn't been accessed to buy a Ticket for 24
months. Indemnity is your promise to pay us for any losses that arise from you not following
our Ts and Cs. Instant Kiwi Online Game or Instant Kiwi Online is the online version of
Instant Kiwi and are Games you can play on MyLotto.
Instant Kiwi Ticket is one of our instant 'scratchie' games which you can buy In-store.
Lotto Family means our Lotto, Powerball and Strike Games. 
Lotto NZ is us. We're the New Zealand Lotteries Commission, a Crown Entity, governed by the Act.
We may also say "we", "us" or "our".  
Lotto NZ's Terms and Conditions or "our Ts and Cs" are these terms and conditions for playing on
MyLotto or In-store. These also include our MyLotto Privacy Statement and any Specific Terms and
Conditions. Mobile App is the Lotto NZ App which you can download for different mobiles from
our Website. Month or Monthly refers to any calendar month. MyLotto is your place to play
Mypowerballstrike.co.nz online. You can play them on our Website or the Lotto NZ App. MyLotto
Player describes anyone who has an active MyLotto Account and can play our Games
online. MyLotto Terms of Use are our rules for using the MyLotto website or App. These are
updated from time to time.
Nominated Bank Account is the bank account you set up for your Account. This needs to meet our
eligibility criteria outlined in our Ts and Cs. 
Notice or Notification is any message from us to you. Usually, an email or text but we may
notify you in other ways too.  
Online Prize Claim Form is the form you'll need to fill out to claim any Prize(s) over $1,000 if
you win on MyLotto.
In-store is a physical counter which sells our Games.
Personal Spend Limits are the spending limits you set for yourself.  
Player is anyone who plays Mypowerballstrike.co.nz either on MyLotto or In-store.
Player Funds is the balance in your MyLotto Account used to play our Games. This money is held
on trust for you as outlined in clauses 11.3 and 15.2.  
Postal Address is where you can reach us by mail: MyLotto, PO Box 8929, Symonds St, Auckland
1150 
Privacy Statement is an outline of how we collect, protect and use your personal information. We
update this from time to time here.
Prize is what you can win when playing our Games.   
Prize Claim Form is the form you'll need to fill out to claim any Prize(s) over $1,000 if you
win with a ticket bought In-store.  
Registration or Registration Process describes the steps you need to take to sign up for a
MyLotto Account and the checks we make before you can play.  
Responsible Gambling is about keeping Players safe when playing our Games as defined in the
Act.
Rules are legislated and govern Mypowerballstrike.co.nz. These include: 
Lotto Rules 2000 (governing Lotto, Lotto Powerball and Lotto Strike)
Keno Rules 1994
Instant Kiwi (Instant Game) Rules 1992
Digital Instant Game Rules 2017 (governing Instant Kiwi online)
These Rules may be updated from time to time and the latest Rules can be found on our Website. 
Specific Terms and Conditions are terms used for one off Games, services, promotions or
competitions we offer. These may be updated from time to time here.
Spend Limits are the cap we put on spending to keep MyLotto players safe.
Suspended is when your MyLotto Account is disabled so you can't play our Games.  Ticket
Purchase Request is when you let us know you'd like to buy a Ticket as outlined in clause
21.5.  
Ticket shows your entry or entries into any of our Games.
Ticket Number or Transaction Reference is the number issued by Lotto NZ on your Ticket that
confirms your entry or entries for a Lotto NZ Game.
Top up is when you add money to your Account so you can buy Tickets and play our Games on
MyLotto. 
Warranty is your promise to us that you'll follow our Ts and Cs when playing our Games or using
our services.
Website refers to our Website.
Week or Weekly is our Hours of Operation, from Sunday to Saturday.
Working Day is any day that's not a weekend or a New Zealand public holiday.
You or Your is how we refer to you, whether you're a MyLotto Player, a registered player or you
play In-store.

1. Lotto NZ Ts and Cs   Here's what you need to know about what's covered in our Ts and Cs.  
1.1 Our Ts and Cs cover you and us whenever you play online using MyLotto or buy any Ticket
In-store.  They go together with: 
MyLotto Player Terms of Use,  
Our Privacy Statement,   
The Rules,   
And any Specific Terms and Conditions.
1.2 Our Ts and Cs are governed by New Zealand law and courts.  1.3 You can read our Ts and
Cs, policies and Rules in more detail here or in your MyLotto Mobile App.  2. Making changes
to Ts and Cs Our Ts and Cs may change from time to time. You can always read the latest
version on our Website.  2.1 Any new Ts and Cs will apply from the moment we upload them to
MyLotto.   If we update changes to the way you claim Prizes that are drawn before the change
comes into effect, the changes will take effect on an earlier date - we'll let you know when
that is.   If you choose not to accept the updated Ts and Cs, you won't be allowed to play
any more Games (In-store or on MyLotto) and any Player Funds you have in your MyLotto Account
will be covered by the earlier version of the Ts and Cs.   2.2 If we let you know of any
changes to our Ts and Cs, you'll need to accept them before you can log in.  If you choose to
play our Games or use our services after we've changed our Ts and Cs on our Website, we'll take
it you've accepted the changes. 2.3 Sometimes we update the way we do things on MyLotto. We
usually won't notify you about these kinds of changes.  3. Responsible Gambling and Play
Smart  We are committed to providing a safe and friendly gaming environment that encourages our
players to play a little and dream a lot. Here's how that works.   3.1 If you want to: 
look for tips, tools and information on how to play smart; 
learn more about the odds of winning a Game; or  
you have concerns and need support for you or your family to help them gamble responsibly, go to
the 'Play Smart' page on our Website. There you'll find links to helpful tools and gambling
support services.  
3.2 We look out for people who show signs of potential gambling Harm. If we suspect the way you
play could negatively impact you or anyone else's health and wellbeing, we may reach out to
offer support and where necessary, take steps to help minimise Harm.  For example, for those
with ongoing concerns, as a final step we may exclude someone from playing our Games In-store
and/or on MyLotto. 3.3 We'll never use our Ts and Cs to advertise or encourage
gambling. 3.4 We put limits in place on MyLotto to protect our players. These limits
include: 
how much you can deposit in your MyLotto Account
your total Player Funds
the amount you can spend when you play  
You can read more in sections 11 and 20.  
4. Understanding your responsibilities  It's important that you have read, understood, and
agreed to these Warranties, because we may hold you accountable for any costs or losses to us if
you breach them.  This means you agree to pay us on demand for any losses if you breach the
following Warranties when you play our Games, use our Website or give us information, as
outlined below.  
In-store 
4.1 When you buy a Ticket for any Game, you understand and accept our Ts and Cs, and that you
will play by the Rules.  4.2 When you buy an Instant Kiwi Ticket, you agree to the Rules and
to our Ts and Cs found on the back of your Ticket. 4.3 You need to be 18 or over to buy and
play an Instant Kiwi Game In-store. So, we may ask to see your ID. This includes validating your
Ticket or claiming a Prize. It's also illegal to buy an Instant Kiwi Ticket for someone under
18. 
MyLotto 
4.4 When you make an Application for Registration or buy a Ticket to play any of our Games on
MyLotto, you agree that you meet our criteria outlined in sections 8 and 10. Meeting our
criteria means you're legally able to: 
Apply for Registration, 
Deposit funds with Lotto NZ,  
Buy Tickets,  
Receive winnings from us. 
4.5 You confirm that you're 18 or over when you complete our Age Confirmation Process to play
one of our Instant Kiwi Games on MyLotto.  4.6 You need to know that you will be responsible
for paying us for any losses if you break the Rules. For example, if you tell us you're 18 and
we later get a fine because it wasn't true, you may have to pay that fine. 4.7 We trust any
information you give us is true, correct and not misleading. Including when you apply for a
MyLotto Account Registration or complete our Age Confirmation Process.  If it turns out your
information is incorrect, we may: 
Cancel your Registration,
Suspend your Account,
Stop you from buying a Ticket,
Cancel your current Ticket,
Recover the value of your cancelled Tickets or Prizes paid and any associated costs. 
5. Rights and Responsibilities  It's important to be clear on what happens if something goes
wrong. Here's our responsibilities and yours.  
5.1 Our Ts and Cs don't limit your rights under the Consumer Guarantees Act 1993 ("CGA").  
5.2 Other than your rights under the CGA, our responsibility to you is limited to our promise to
pay out any Prizes you win in accordance with these Ts and Cs. Read more in section 27. 
That means, other than CGA requirements, we are not responsible for any direct or indirect
losses arising out of or in connection with: 
Loss of chance - For example, let's say you pick your lucky numbers but there is an outage on
MyLotto and you can't buy your Ticket. If your numbers are drawn, you can't win because you
couldn't buy your Ticket and we are not liable;  
Loss of profits/business interruption;
Loss of data or information;
Loss due to errors in our systems (or our supplier's systems);
Loss as a result of Registration, Player Funds or any Ticket purchase or attempted Ticket
purchase.
5.3 Neither of us will have any liability to each other under these Ts and Cs for any indirect
or consequential losses.  5.4 Subject to the CGA, we can't guarantee that MyLotto will always
be available. Sometimes systems go down and we may choose not to offer MyLotto at any point in
the future.  5.5 If we choose not to enforce our rights under our Ts and Cs at any time, it
doesn't mean we won't enforce them next time or that we set aside any rights.  6. Keeping
your details safe  We think it is important to keep your personal information safe. Here's what
you need to know.   6.1 Our Privacy Statement explains how we collect, protect and use any
personal information you give us on MyLotto or In-store. This includes using your details to
update you on things like MyLotto services, promotions, or special Draws.   6.2 You can
always ask us to access or correct any of your personal information.  6.3 While we have
helpful links to other websites on MyLotto, we're not responsible for their content or privacy
practices.  6.4 Our retailers use CCTV In-store. We may use this footage for anything related
to:  
Responsible gambling,
Safety,
Customer complaints,
Fraud,
Compliance,
Prize investigations,
Or any other Lotto NZ business purposes.
We may also share CCTV recordings with the Police to investigate criminal activity In-store.
Our retailers are responsible for running and monitoring their CCTV systems in line with their
own privacy policy.  
7. Your MyLotto contract  You need a contract with us to play on MyLotto. Here's how it
works.  
7.1 When you select 'Register Now' or 'Sign Up' it's the same as signing a contract with us. It
means you agree you've given us correct information and you've read, understood and agreed to
our Ts and Cs. 
7.2 You won't be able to sign up or play on MyLotto until you've understood and agreed to our Ts
and Cs.  
Once you agree to them, we'll then need to accept your Application for Registration before you
can play.  
You'll also need to complete our Age Confirmation Process before you play Instant Kiwi Online
Games. Read more in section 9. 
8. Registering as a MyLotto Player We have criteria to make sure you are who you say you are,
so we can keep both you and MyLotto safe. 
8.1 To become a MyLotto Player, you must complete and submit an Application for Registration.
You can find it here or on the Lotto NZ Mobile App. 
8.2 You'll need a few things to register, buy a Ticket on MyLotto, or play an Instant Kiwi
Online Game:  
A unique New Zealand bank account as outlined in section 12,
Your unique email address,
To be living in New Zealand with a New Zealand address.
If we find out that one of these is not true, we have the right to say you are no longer
eligible to play.  You won't be able to register if you:  
Are Suspended as a MyLotto Player,
Have another MyLotto Account,
Are a company or corporate entity.  
8.3 If there's anything missing from your Application for Registration or Age Confirmation
Process, we'll let you know what we need. We may ask you to send them to our Email or Postal
Address.   8.4 If you don't give us all the information needed, we won't be able to accept
your Application for Registration.   8.5 If it turns out any of the information you give us
is incorrect or misleading, like your age, we may withhold payments or cancel your
Prizes.   8.6 It's up to you to let us know if your details change after you become a MyLotto
Player.   If your name has changed, we may ask for some form of proof, like a copy of your
marriage certificate. You can send this to our Email or Postal Address . 
8.7 We may not accept your Application for Registration if you've ever been convicted of Fraud
or we notice you are trying to fraudulently register a new Account.  
8.8 Our Application for Registration form will ask you to create a username and password. You
need these details to log in to your Account and use your Player Funds.  You must use a
current email address as your username. We'll use this email to give you any updates. We may
also add password requirements to make sure yours is as safe as possible.  
8.9 For extra safety, our Application for Registration also includes a few security
questions.  
You'll need to choose one question and we'll keep your answer on hand as another way to identify
you if you ever forget your password.  
8.10 Once we accept your Application for Registration and you set up your Account - you're
officially a MyLotto Player. 
We'll send you a confirmation email to let you know.  
9. Confirming Your Age to Play Instant Kiwi Online Games 
9.1 To play Instant Kiwi Online Games, you need to complete our Age Confirmation Process, so we
know you're 18 or over. 
9.2 When you register with MyLotto, you give us permission to check that the information you've
given us is correct.  
You can read about how your personal information is used in section 6.    
10. Becoming a MyLotto Player  MyLotto is your place to play our Games and more online. Here's
what you need to know.   
10.1 Before you can play our Games on MyLotto, you need to complete the Registration Process and
agree to our Ts and Cs to become a MyLotto Player. 
To play Instant Kiwi Online Games and qualify to win Prizes, you'll need to complete our Age
Confirmation Process (outlined in section 9).  
We may refuse to sell you a Ticket at our discretion without letting you know why.
11. Your MyLotto Account  Here's how to use your MyLotto Account. 
11.1 To make MyLotto a safer place to play, there is a limit of $999 on your Player Funds
balance. 
If your balance goes over this amount (for example, you win a Prize) you'll need to transfer
funds out of your Account so your balance is less than $999 before you can Top Up.  
11.2 You can only have one Account with us at any one time.  
11.3 The money in your MyLotto Account is yours and you have a right to withdraw it at any
time.  
Any money you put in your Account will be held on trust in a separate bank account until you buy
a Ticket, withdraw your money, cancel a transaction, or close your Account. We will keep any
interest earned. 
We may only take money out of your Account for the reasons we've outlined in sections 14.12,
15.10 and 29.  
If your Account is inactive for 2 years and we haven't been able to transfer back your money,
your Player Funds may be forfeited as per section 29.2.  
11.4 Your Player Funds don't work in the same way as a bank account. So, you can't use them to
pay for other things or use them as security on a loan. 
11.5 Your Player Funds need to be cleared and accepted before you can play. You can't buy
Tickets or withdraw money if there isn't enough in your Player Funds.  
It's up to you to make sure you have enough Player Funds in your Account to buy a Ticket. 
11.6 If your Account is Suspended, you may not be able to log in, and you won't be able to use
your Player Funds or use them to buy Tickets.  
11.7 You have a responsibility to keep your Account secure. So, you should keep your username,
the email address used for your Account, password and security questions secret. 
If you share your login details and someone else uses your Account without your permission,
you'll be responsible for any money you lose.   
12. Your Nominated Bank Account  You need a Nominated Bank Account to use MyLotto. Here's what
that means. 
12.1 Your Nominated Bank Account needs to be:  
A New Zealand bank account,
One that is valid and operating,
A bank account in your name.
If your surname is different to the one on your bank account, you'll need a marriage certificate
or another legal document to prove that it's your bank account.  
12.2 Your Nominated Bank Account needs to have a unique account number. If the main account
number is the same and only the suffix is different, you'll need to choose another one.  We
recommend you don't use a Trust bank account as your Nominated Bank Account.  
12.3 You can't enter a Nominated Bank Account that's already being used by another Player. If we
find that it is being used by more than one MyLotto Player, or it doesn't meet our criteria, we
may Suspend your Account. 
If so, we'll let you know, and your Account will stay Suspended until any issues are taken care
of. 
13. Changing your bank account on MyLotto  Here's what you need to know to update your
Nominated Bank Account details.  
13.1 You won't be able to change your Nominated Bank Account while we're processing your Prize
claims or outstanding withdrawals.  
13.2 Your new Nominated Bank Account will still need to meet our criteria outlined in section
12. 
13.3 To change your Nominated Bank Account, go into your MyLotto settings, select 'Change Bank
Account' and update your Nominated Bank Account details. 
Then, send us proof of your account number. Either a copy of your bank statement with your name
and account number on it or a copy of a bank deposit slip. These need to be sent to our Email or
Postal Address.  
13.4 Once we've checked and approved your new Nominated Bank Account, you can then use it to
transfer funds or claim Prizes. 
We'll let you know when your new Nominated Bank Account is ready to use on MyLotto.  
14. Using your Card on MyLotto You can use your Credit or Debit Card to top up your Player
Funds and buy Tickets on MyLotto. Here's what you need to know.   
14.1 You can only use a New Zealand Visa or MasterCard Card to Top Up your Account.   
14.2 You can no longer use Cards that were issued overseas with MyLotto - even if you've
previously registered one with us. This is because the laws have changed.  
14.3 The Card you use to Top Up your Account needs to tick a few boxes to be accepted: 
It must be in your name,
You must be the Card owner,
It must not be stolen,
It must be valid and not past its expiry date.  
14.4 You can't use Prezzy Cards or any Cards that don't have a registered owner.  
14.5 All our transactions are taken care of by Windcave Limited and their partners.  
14.6 Any Prizes you win or Player Funds you withdraw will go into your Nominated Bank Account.
They can't be credited to your Card. 
14.7 If we suspect something doesn't look right about your Card activity, such as a Chargeback,
we may need to investigate further. 
14.8 While we investigate a Chargeback your Account will be Suspended until we've cleared things
up.  
14.9 If you buy your Ticket from a Suspended Account or there's an issue from your bank, such as
a Chargeback, we can't guarantee the Ticket is yours or that it's valid.  
14.10 If you win a Prize from any Ticket that's impacted by a Chargeback, we can't guarantee
that you'll be able to keep the Prize.   
14.11 We'll be in touch if we ever need to investigate your Account, following the directions of
the police or any other authorised organisation. 
14.12 If something isn't right, we can use whatever means are appropriate to recover:  
A Chargeback amount,
Any related Prizes and related costs or fees,
Any payment or underpayment. 
14.13 Your MyLotto transactions may appear on your bank or Credit Card statement as a 'gambling
transaction'. 
14.14 When you use a Credit Card to Top Up your MyLotto Account, it might be seen by banks as a
cash transaction and they may charge interest or fees. This is outside of our control. 
15. Your MyLotto Player Funds Here's what you need to know about how your Player Funds
work.  
15.1 You can use a Card or online banking to top up your Player Funds. 
15.2 We hold your Player Funds on trust to keep them safe as outlined in section 11.3. 
Our Ts and Cs, along with any Specific Terms and Conditions, apply whenever your Player Funds
are: 
Used to buy Tickets (as outlined in sections 21.5 or 21.6),
Paid to you (as outlined in section 16),
Returned to your Nominated Bank Account (as outlined in section 15.4).
15.3 Any Top Ups to your Player Funds need to:  
Be more than $1 if you use a Card, and
be no more than $150 a week.  
And remember, your total Player Funds can't be more than $999.  
15.4 We will return payments to your Nominated Bank Account if: 
Your Player Funds balance is over $999,
Your Account is Suspended or Closed,
A payment is under or over our payment limits. 
15.5 It can take up to three Working Days before you'll see your Top Up in your Account
15.6 The transaction history in your Player Funds doesn't include any payments we return to you.
For example, if your Player Funds balance is over $999 and we return your payment, it won't be
recorded. 
15.7 When you make a bank payment to your Player Funds, you need to add key details so we know
it's from you. These are: 
Your 10 digit MyLotto Account number in the 'reference' field,
Your surname in the 'code' field. 
15.8 If you make a payment with the incorrect information, we may not know which Account or
Player Funds belong to you. 
In that case, we may hold your funds for up to 10 days before they're returned to you.  
Just contact our Customer Support team to help us identify where the payment came from. If we
find that your payment is valid it will go into your Player Funds.  
15.9 If a Player gives us incorrect bank account details, and funds are transferred to the wrong
Account, we'll do our best to recover the funds, but we can't guarantee it. 
15.10 If another Player transfers funds to your Account by mistake, we'll do our best to recover
the same amount from your Player Funds and move it back to their Account.  
15.11 We'll only make a record of transactions once they've been cleared by our bank, including
any Chargebacks and Dishonours as outlined in our Ts and Cs. 
15.12 You agree to pay us, on demand, against any losses if payments made to your Player Funds
are Dishonoured, disputed or face a Chargeback.  
By agreeing to our Ts and Cs, that means we can recover these losses from the Player Funds in
your Account. 
16. Your Account withdrawals You can withdraw Player Funds from your Account through our
Website or your Mobile App.  
16.1 You can ask us to pay out your Player Funds at any time.  
16.2 There's no limit on the amount you can ask us to pay out from your Player Funds. But you
can't go into overdraft.  
16.3 We'll do our best to make any transfers to your Nominated Bank Account within three Working
Days. 
17. Your Account transactions You need to keep your Player Funds topped up to play Games on
MyLotto.  
17.1 We don't charge a fee when you transfer money in or out of your Player Funds. But please
check with your bank to see if they charge a transaction fee.  
If the way you use your Account means we incur any fees or costs, we reserve the right to
recover these from your Player Funds.  
17.2 Within your Account, you can see a history of your transactions including payments, Tickets
you've bought, and Prizes won going back for 365 days.   
17.3 You agree for us to keep an eye on all your Account transactions.  
17.4 Any money you add to your Player Funds can only be used to play our Games.  
If we think you're transferring money into your Player Funds for any other reason, we'll ask you
to stop. We may also Suspend or Close your Account or take any other action we think is
appropriate.  
18. Fraudulent use of MyLotto To keep everyone safe, we keep an eye out for signs of Fraud on
your Account. Here's what you need to know.  
18.1 Your Account, Player Funds and MyLotto can only be used in the way we've outlined in our Ts
and Cs. 
18.2 You can only use your Player Funds to play Mypowerballstrike.co.nz as outlined in these Ts
and Cs. If you want to use your money for something else, you need to withdraw it first.  
18.3 You're responsible for meeting all your obligations in relation to your Registration and
use of your Account as outlined in these Ts and Cs.  
18.4 If you suspect your Account or Player Funds have been interfered with, please change your
password and let us know immediately.  
18.5 If we notice any suspicious activity with your Account or Player Funds, we may take steps
to investigate or stop such Fraudulent Use. This may mean Suspending, Closing or Blacklisting
your Account.  
18.6 If we notice Fraudulent Use, your Account will be Suspended and we'll investigate which may
be done under the direction of the police or other authorised organisations. After this
investigation, we'll deposit any remaining Player Funds back into your Nominated Bank Account,
less any money we're owed, and your MyLotto Account may be Closed or Blacklisted.  
18.7 If we pay out a Prize before or while your Account is Suspended or Blacklisted due to
suspected Fraud, we will investigate whether that Prize should be returned to us.  
18.8 We reserve the right to claim back any Prizes or withdrawals and Suspend or Blacklisted
your MyLotto Account if we have found or have been alerted to Fraudulent use of your Account or
Player Funds.   
Playing on your terms
19. Taking a Break from our Games If you need a break from playing our Games, you can block
yourself for a chosen time period. Here's how.  
19.1 You can choose to block yourself from buying Tickets or playing our Games for a specific
period of time.  
To block yourself from playing on MyLotto, go to 'Block games' in your MyLotto Account, select
the Game then set the period of time you wish to block yourself. 
To block yourself from playing In-store, you need to fill in our form online and provide your
photo and proof of ID so we can pass on this information to the retailers you choose. 
19.2 If you set up a block either In-store or online, you won't be able to buy Tickets or play
that Game(s) in that channel while it's blocked. You won't be able to change or cancel the block
during this time.  
20. Spending Limits There's a limit to how much you can spend on MyLotto. You can also set
your own limits.
20.1 We have Spend Limits to keep Players safe when playing on MyLotto. 
The weekly maximum is $150.  The monthly maximum is $500.  You can’t spend more than $50 on
Instant Kiwi Online Games in any given week. This will still contribute towards your weekly $150
Spend Limit.
All Games count as part of your Spend Limits and you won’t be able to spend more than $500 in
any one month.
20.2 You can also choose to set your own Personal Spend Limits as long as they're lower than
ours. Just note the Personal Spend Limits you can set are different depending on the type of
Game:
Weekly Personal Spend Limit range on Draw Games   $10 - $150 (maximum) 
Weekly Personal Spend Limit range on Instant Kiwi Online Games   $10 - $50 (maximum) 
Monthly Personal Spend Limit range on Draw Games   $10 - $500 (maximum) 
20.3 
You can change your Personal Spend Limits by logging in to your Account through our Website or
Mobile App. Just follow the steps under 'Spend Limits'. Your changes to Personal Spend Limits
will come into effect either:
Immediately, if you are decreasing your monthly or weekly Personal Spend Limit;
After 48 hours, if you are increasing your monthly or weekly Personal Spend Limit; or
If you have already spent more than your new Personal Spend Limit, your new Personal Spend Limit
will come into effect on the following Sunday (for Weekly Personal Spend Limits) or the first of
the following month (for the Monthly Personal Spend Limit).
The amount you have already spent during the week or month will still count towards your new
Personal Spend Limit.
20.4 If you win a Prize, your Personal Spend Limits or default Spend Limit will not go up.   
20.5 Once you set a Monthly or Weekly Personal Spend Limit these changes made will only come
into effect at the end of that week (Sunday) or month.  
20.6 If you win a Prize, it doesn't mean your Personal Spend Limits will go up. 
Playing our Games
21. Playing In-store and on MyLotto There are a few differences between playing on MyLotto and
In-store. Here's what you need to know.  
21.1 Each of our Games are governed by their own Rules. You can read these on our Website. 
Buying your Ticket In-store
21.2 To play In-store, you need to buy a Ticket from one of our approved retailers.  
21.3 When you buy an Instant Kiwi Ticket In-store, you agree to play by our terms outlined on
the back of your Ticket and the Rules. 
Buying your Ticket on MyLotto 21.4 To buy a Ticket on MyLotto you'll need an active Account
and enough money in your Player Funds. You'll also need to be 18 and over and completed our Age
Confirmation Process to play Instant Kiwi Online. Remember, you won't be able to play if you've
set a block-period as outlined in section 19. And you'll also need to stay within your Weekly or
Monthly Personal Spend Limit as outlined in section 20.  
21.5 To request to buy a Ticket ("Ticket Purchase Request") on MyLotto, the information you need
to select for the Ticket includes:
The Game you want to play, and 
For Draw Games only: 
How many draws you want to play in; and 
How many lines you with to play; or 
If you're picking your own numbers, which numbers you'd like to play. 
Then, you can confirm that you want that Ticket by following the prompts on MyLotto. For
example, clicking the "confirm purchase", "play now", "play", or similar button. 
21.6 Your Ticket Purchase Request authorises us to use your Player Funds to buy the Ticket on
your behalf. 
You can't cancel, change your mind or get a refund once you've made a Ticket Purchase
Request.  
21.7 If your Ticket Purchase Request is accepted, our computer system will use your Player Funds
to cover the cost of the Ticket.  
It will then generate a Ticket Number for Draw Game Tickets or a Transaction Reference for
Instant Kiwi Online Games.  
21.8 When your Ticket Number or Transaction Reference appears in your Account, your Ticket is
good to go. 
This process happens fast. But it's important to note that your Ticket will only be valid when
you see that Ticket Number or Transaction Reference in your Account. 
21.9 We may choose not to accept your Ticket Purchase Request for any reason.  
21.10 When you buy a Ticket on MyLotto, you will get:
For a Draw Game:  
The Ticket number,
The date and number of the draw,
Your selected numbers,
The Ticket price and type of Lottery.
For an Instant Kiwi Online Game:  
The gameplay,
The Transaction Reference,
The name and date of your Game.
Using your Favourite numbers
21.11 You can use MyLotto to set your own Favourite numbers to play online or In-store.  
To save a group of numbers as your Favourites, you can either:  
Scan any Ticket you've bought within the last 90 days,
Or enter the numbers yourself.  
You can save these numbers as Favourites and come back to them later.  Once they're saved,
you'll also have a QR code you can scan In-store to request your Favourites to be played on a
Ticket In-store. You'll need our Mobile App to use the QR Code. 21.12 You can't use your
MyLotto Player Funds to buy Tickets In-store. Even if you're using your
Favourites. 21.13 Favourites make it easier to use the same numbers each week. But it's up to
you to pick them and check that they're the ones you want before you purchase your
Ticket. All our standard Ts and Cs related to buying Tickets still apply if you're using
Favourites. 22. How we generate numbers   If you choose, our system will randomly select
numbers for you. Here's how.
22.1 You can buy a Ticket for any of our Lotto Family, Keno or Bullseye Games with random
numbers.  
These numbers are generated randomly with special system rules that make sure no two numbers on
one line are the same. 
Our system creates a combination of different numbers with a broad spread that maximises the
odds of winning according to the Game Odds.  
23. Our deadlines for entry To be in to win, you need to buy your Ticket before our deadline.
23.1 You can buy a Ticket for a Game right up until the deadline. Each Game is different, and
you can find the cut off for each of our Draw Games on our Website.  
Your last chance to play an Instant Kiwi Online Games is before our deadline of 10.10pm daily.
23.2 If our computer doesn't process your payment before the deadline, your Ticket Purchase
Request will be declined, and you won't get a Ticket for that Game.  
24. When you can use MyLotto To help keep people safe, MyLotto is only available at certain
times. Here's what you need to know.
24.1 We have set Hours of Operation including times when MyLotto is unavailable. We'll always
try to stick to these. But some things like technical issues mean you won't be able to access
MyLotto. We'll always do our best to get any issues sorted as soon as we can.  
24.2 Our system needs time to switch from one Draw to the next. So you won't be able to buy
Tickets for Draw Games during these draw change times:
Lotto, Powerball and Strike: 
Wednesdays and Saturdays 
7.30pm - 9pm 
Keno:  
Every day between: 
10am - 10.05am 
1pm - 1.05pm 
3pm - 3.05pm 
6pm - 6.05pm 
Bullseye: 
Every day between: 
6pm - 6.30pm 
24.3 From time to time, we need to update our computer system. So, you may not be able to access
your Account when this happens. Where we can, we'll let you know beforehand. 24.4 To make the
most of MyLotto, we recommend using the latest version major supported browsers like Google
Chrome, Firefox, Microsoft Edge, or Safari. You can also download the Lotto NZ Mobile App   25. Lotto NZ Subscriptions Subscriptions are an easy way to remember to buy regular Lotto and/or Powerball Tickets. Here's what you need to know.  25.1 You can use MyLotto to set up a Subscription to automatically buy your Lotto Family Game Ticket before each Draw. You can choose 3-, 6- or 12-month Subscriptions through your Account. 25.2 The Rules may change from time to time. If any changes are relevant to your subscription, we'll email you to let you know what your options are.   25.3 It's up to you to look out for emails from us about your Subscription. We take no responsibility for changes that you miss because you haven't read an email that we've sent.

26. Playing Instant Kiwi Online Games Instant Kiwi Online is your chance to win Prizes instantly. Here's what you need to know when you buy your Ticket online. 26.1 Instant Kiwi Online is designed to be instant. So, if you don't finish your Instant Kiwi Online Game within 20 minutes of starting the Game our system will automatically complete it for you. It may take another 25 minutes for the result to show up on your Account.  

27. Winning Prizes Here's what you need to know about winning and claiming Prizes.  27.1 We verify whether you are eligible to win a Prize before giving it to you, and make sure you bought the Ticket in the correct way.  27.2 We use the following details to determine whether and what you can win from any Game:  The Rules,  These Ts and Cs,  The Act and any other New Zealand laws that apply.  27.3 If you're under 18 years old and win a Prize worth over $1,000, once you've completed a Prize Claim Form or Online Prize Claim Form, your parent or guardian will need to fill out a supplementary form provided by us on your behalf to claim the Prize.   27.4 If you win a non-cash Prize (like travel or a car) we'll deliver it to the New Zealand address you give us - unless the Ts and Cs for that Prize say otherwise.  27.5 We're not responsible if you don't get your Claimed Prize because you've given us the wrong contact details or bank account number. So, it's important to get these right.
27.6 We'll hold any Claimed cash Prizes over $1,000 for six years we haven't been able to pay. After six years, the Claimed Prize amount will be passed on to the Government. You can then claim this from the Treasury.

Winning Prizes from In-store 27.7 To claim a Prize worth $1,000 or less, you'll need to show your winning Ticket to one of our retailers In-store. The retailer will pay you by cash or EFTPOS. 27.8 To claim a Prize over $1,000 you'll need to show your winning Ticket to either the retailer or one of our team members at our Head Office in Auckland. You'll need to fill out a Prize Claim Form as outlined in the Rules of that Game. 27.9 We'll pay the Prize to the New Zealand bank account listed on the Prize Claim Form, this may take us up to fifteen Working Days.

Winning Prizes through MyLotto 27.10 If you win a Prize on MyLotto we'll let you know. 27.11 If you buy a winning Ticket on MyLotto, you won't be able to claim your Prize In-store. 27.12 If you win a Prize of $1,000 or less through MyLotto you'll see you've won instantly. We'll automatically pay your Prize into your Player Funds. These will be paid:  Draw Games Within 24 hours of the applicable Draw. Instant Kiwi Online Within 48 hours of buying your Ticket. Promotions Within the time outlined in the Ts and Cs for that promotion.  27.13 If you win any Prize over $1,000, you'll need to fill out an Online Prize Claim Form to confirm your residential address, phone number and bank account number. Without these details, we won't be able to pay out or deliver your Prize.  27.14 If you win a cash Prize on MyLotto worth over $1,000, we'll pay it to the bank account listed on your Online Prize Claim Form. 27.15 Once you complete your Online Prize Claim Form, it may take us up to three Working Days to pay out cash prizes over $1,000 to your bank account. Promotional cash Prizes may take longer. 27.16 If you win a non-cash Prize, such as travel or a car, and an alternative cash Prize is offered as part of the promotion's Ts and Cs, you can choose the cash equivalent instead. It's important to be clear on your Online Claim Form if you prefer to get the actual Prize, otherwise we'll pay it out in cash directly to your bank account. 27.17 You can't win any Prizes if you try any Instant Kiwi Online Game by selecting the 'TRY' option on our Website or App.   27.18 If we put money in your Player Funds by mistake, for example a Prize, we have the right to get that money back.  

28. What happens if we can't process a payment?  From time to time, technical issues can stop us from processing payments. Here's what that means for you. 28.1 If any of our systems or payment partner's systems experience technical issues, we may not be able to process Ticket purchases until the issue is fixed.  If we're unable to recover or review your payment it will be void. We'll then make any adjustments to your Player Funds as needed.  28.2 If our systems aren't working the way they're supposed to, we may not be able to sell you a Ticket until the issue has been fixed.

29. Closing or deactivating your Account If you haven't used your Account for a while, or you're not using it in the right way, we may close it.  29.1 You can choose to close your Account any time, unless: You have a Ticket for a current Game, We owe you a Prize, Your Account is already Suspended, You have Player Funds and have changed your bank account without updating us on your new one (as in section 13). 29.2 We may Suspend or Close your Account for any reason and at any time without Notice.  One reason may be that you have an Inactive Account - i.e you haven't used your Account to buy a Ticket for 24 months or more. In this case, we may Close your Inactive Account. If we close your Inactive Account while you have Player Funds in your Account, we will pay these to your Nominated Bank Account.  If you've changed your Nominated Bank Account, or your Nominated Bank account is closed, we'll consider any Player Funds with a balance of $100 and under to be forfeited andwe'll keep these funds. On the other hand, if your Player Funds balance is over $100, we'll hold them for six years from the date your Account is Closed. You can get in touch to claim these back at any time. But after six years, we'll keep these funds. 29.3 If we're notified about the death of a MyLotto Player and receive a death certificate and other legal documents, we will close their Account. Our policies for managing deceased estates will then apply.  If you're the estate executor or have been given permission to close a MyLotto Account, get in touch with our team on 0800 695 6886. Or use our Email or Postal Address to reach our Risk and Assurance Team.  30. Players who live overseas You need to be in New Zealand to play our Games. Here's what you need to know if you live overseas. 30.1 If you normally live overseas, the laws where you live may mean you're not allowed to play our Games.  30.2 MyLotto and our Games are restricted to New Zealand. So if you're living here, you can play our Games - even if you're not a New Zealand resident, as long as you fit our criteria outlined in section 8.   30.3 If you're not in New Zealand, our geo-blocking services may stop you from: Making an Application for Registration, Buying a Draw Game Ticket on MyLotto, Buying any Instant Kiwi Online Game, Starting a subscription, Using our Text to Play service. 30.4 If you believe our system is blocking you by mistake, please get in touch on our Email or Postal Address.  Please note, you're not allowed to use any geo-unblocking services or other methods to get past our restrictions.

31. Our Specific Ts and Cs We have special terms for our different Games, services and promotions. Here's how they work alongside these Ts and Cs. 31.1 The Ts and Cs outlined here cover the Specific Terms and Conditions of our MyLotto Games, promotions and services.  If there are any key differences between them, the Ts and Cs we've outlined here will always apply unless we say otherwise.  32. Other legal points to note Here are some other, more specific legal points to note that apply when you use MyLotto.  32.1 In our Ts and Cs and anywhere on the MyLotto Website or Mobile App: Any amount of money mentioned is always in New Zealand dollars. Any mention of time is always set in New Zealand's time zone.  Any headings are to make things easy and don't change the meaning.  Any mention of a law includes all the regulations that fall under it. And any changes made to that law will apply, including when that law is replaced or incorporates the same provisions.  Any mention of a person doesn't include corporations. Any mention of 'including' means "including without limitation".  Any reference to something in singular form (E.g Game) also relates to it in plural (E.g Games) and vice versa.  Anything that applies to one gender we mention will also apply to others.  32.2 These Ts and Cs still apply even if your Account is Closed. 32.3 You agree that you won't try to stop or delay any legal proceedings brought in New Zealand even if there are other ways or places you would like to handle the issue.  You also agree not to challenge our application to stop or delay any proceedings brought in any other jurisdiction/country.  32.4 You agree that along with our licensors, we own the copyright and intellectual property rights of everything on MyLotto. That includes the Lotto NZ, MyLotto, Instant Kiwi Online and any other trademarks we use. You can only use MyLotto or our Games for personal use and can't copy, change or publish the content on MyLotto - or do anything that goes against Lotto NZ and our licensor's intellectual property rights.  32.5 You can't copy or share any results files, images or other content and downloads on MyLotto without our permission. You also mustn't interfere with content, change the code or create anything using our content or downloads.  32.6 We always do our best to make sure the content on our Website and Mobile App is accurate. But we can't guarantee it.   To the extent allowed by law, we aren't responsible for any damage, loss, cost or expense arising from using MyLotto.  32.7 We're not responsible for any delayed or lost Notices. 32.8 We're not responsible if you don't receive payments from us because you gave us incorrect information. 32.9 We may link to other websites from MyLotto that aren't run by us. We aren't responsible for the content on these websites. And just because we link to a website doesn't always mean we support or are responsible for the content, goods or services you come across - unless we say otherwise.  32.10 You can choose to download and use files from our Website, but only at your own risk. We can't guarantee these files will be free of viruses or malware. So, you're responsible for checking for viruses or taking other steps to stay safe online.  32.11 We may hold you accountable for any costs or losses that come about from the way you use MyLotto. This means you agree to pay us, our team and our partners on demand against any losses, costs, or expenses that arise from your use of MyLotto and content on our Website or if you or any other person accessing your Account breach our Ts and Cs, including careless or illegal use of your Account.   32.12 You take ownership of your Registration and can't pass on to someone else or ignore your rights and obligations outlined in these Ts and Cs.  32.13 We will send you mail (including by electronic means), such as for promotions, if you agree to receive them as part of your Registration or by opting in to receive mail through our promotions or by updating your preferences on your Account.   32.14 Despite your email preferences, we may still send you mail that is not marketing communication, such as: communications about your Account, changes to our Website or Mylotto services, Responsible Gambling Notices.